TECHNICAL SUPPORT
Technicians will provide remote support via phone and email after receiving the warranty request from the customer within 2-4 working hours.Category
+ Hanoi
18th Floor, Detech Tower, 8 Ton That Thuyet Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi
Tel: 024 7305 6666
Hotline: 1900 0366
Email: [email protected]
+ Ho Chi Minh City:
SCREC Building (Block A 7.03), 974A Truong Sa Street, 12th Ward, 3rd District, Ho Chi Minh City
Tel: 028 7308 6666
Hotline: 1900 0366
Email: [email protected]
For Retail Customers: Individual customers are required to provide a two-sided Citizen Identity Card or passport, email, phone number, and any devices brought for work (bring a laptop if needed) for registration. After submitting the request form, they will join the technical department of VDO for further processing.
For businesses: Businesses need to register a customer code and provide the company name, tax identification number, address, phone number, a two-sided Citizen Identity Card, email, and any devices brought for work (bring a laptop if needed).
Personnel registering to work and entering with a customer code will be directed to their designated area in case of renting a private rack space. If renting a shared rack space, they will join the technical department of VDO.
Bring the exact devices initially registered when entering the server room, along with personal identification documents such as a Citizen Identity Card or passport.
Provide ID card/passport, email, phone number, and equipment to bring to work
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VDO's 24/7 support channels
18th Floor, Detech Tower, 8 Ton That Thuyet Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi
Tel: 024 7305 6666
Hotline: 1900 0366
Email: [email protected]
+ Ho Chi Minh City:
SCREC Building (Block A 7.03), 974A Truong Sa Street, 12th Ward, 3rd District, Ho Chi Minh City
Tel: 028 7308 6666
Hotline: 1900 0366
Email: [email protected]
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Procedures for entering and exiting VDO's data center
For businesses: Businesses need to register a customer code and provide the company name, tax identification number, address, phone number, a two-sided Citizen Identity Card, email, and any devices brought for work (bring a laptop if needed).
Personnel registering to work and entering with a customer code will be directed to their designated area in case of renting a private rack space. If renting a shared rack space, they will join the technical department of VDO. -
Regulations at data center
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Regulations Regarding Customer Registration of Maintenance Staff